ห้องสมุดกลาง โรงพยาบาลตำรวจ รพ.ตร.

 

ชื่อวิทยานิพนธ์   PATIENT SATISFACTION COMPARING PHYSICIANS, RESIDENTS, AND REGISTERED

                           NURSES IN THE DEPARTMENT OF ORTHOPAEDICS, POLICE GENERAL HOSPITAL

เลขทะเบียน          46

ชื่อผู้วิจัย            POL. MAJ. SURIWAN THAIPRAYOON

วันเดือนปีที่ทำวิจัยสำเร็จ    2003

สถาบันวิจัย        SCHOOL OF LANGUAGE AND COMMUNICATION NATIONAL INSTITUE OF DEVELOPMENT                                          ADMINISTRATION

บทคัดย่อ          

This research paper examined patient satisfaction focusing on comparing physicians, residents, and registered nurses in the Department of Orthopedics, Police General Hospital. The main purposes of the paper were (1) to evaluate patient satisfaction with care as managed by different types of providers : physicians, residents, and registered nurses, and (2) to examine the factors related to levels of satisfaction regarding the communication of physicians, residents, and registered nurses with their patients. The data were collected from 60 patients who were admitted in the orthopedic wards in January 2003, using questionnaires. The findings revealed that patients were more satisfied with the physicians’ communication than the other providers’. The factors that influenced the levels of patient satisfaction were: age, marital status, types of payment, and the length of stay.

                Since communication in health care context is complex, to be successful, health care providers in the Police General Hospital need to improve communication skills to respond to patients continuously. Future research needs to address identification of optimal methods for communicating with patients who have low literacy levels. Future research should include collecting long term data in all departments of the Police General Hospital in order to be representative of all patients in the entire hospital.